This Privacy Policy explains how Kolkata Cleaning Pros handles personal data in connection with residential and office cleaning services, including move-in and move-out cleaning, empty-property deep cleaning, and handover kitchen and appliance cleaning. It applies to website visitors, prospective customers, and service users in the Kolkata metropolitan area.
We may process identification and contact details, property and access information, booking and appointment details, communication content, service preferences, payment-related records, and condition photos where provided. We may also process technical data such as device, browser, and usage information when a user visits the website.
We collect data from contact forms, phone calls, email correspondence, booking requests, service reviews, payment handling, and messages exchanged during scheduling or completion of a cleaning visit. We may also receive information from browser interactions and from photos or notes submitted to describe property condition or access arrangements.
We may use essential cookies to support site operation, preference cookies to remember settings, and analytics cookies to understand general site use. Any non-essential cookies are used only for legitimate website functions and performance review, as applicable.
Where cookies or similar tools are used, users may manage them through browser settings and, in some cases, through on-site controls if available. Disabling some cookies may affect basic site functions, form handling, or preference storage.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, coordinate handover timing, perform cleaning services, manage payments and records, handle follow-up communication, maintain website functionality, and meet legal or accounting obligations. We may also use limited technical data to protect the website and improve basic service performance.
We may share personal data with service providers that help operate the website, process payments, manage communications, store records, or support scheduling and administration. These parties may use the data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, court process, lawful government requests, or to protect rights, safety, and property. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. We may also object to a request where retention or disclosure is required for legal, contractual, or operational reasons.
To make a privacy request, provide enough information to identify the relevant record and describe the action sought. We may ask for additional details before responding, and we may decline or limit a request where the law permits.
We retain personal data for the period needed to manage inquiries, bookings, service delivery, payment records, and post-service administration. After that, data is deleted, anonymized, or archived where required by law or where a legitimate business need remains.
When this policy is updated, the revised version will apply from the stated effective date. If a change materially affects how personal data is handled, we will take reasonable steps to make the update visible on the website or through another appropriate notice.
